Customer Service Jobs in Germany – €15.40/Hour Remote
Looking for customer service jobs in Germany? Via is hiring a Customer Service Representative (German-speaking) for a fully remote position that can be performed from anywhere in Germany.
The role offers a base pay of €15.40 per hour, 30 days of vacation including public holidays, company-provided hardware and additional earnings for certain shifts. ([job-boards.greenhouse.io](https://job-boards.greenhouse.io/via/jobs/8496528002))
🇩🇪 Customer Service Representative – Remote Germany
As a Customer Service Representative at Via, you will support riders and drivers using the company's transportation services. The role is part of Via's Operations team and involves helping customers through telephone, live chat and email.
Job Overview
- 📍 Location: Remote – Germany
- 💼 Position: Customer Service Representative
- 🗣️ Languages: German & English
- 💰 Base Pay: €15.40 per hour
- ⏰ Hours: 40-hour work week
- 🏠 Work Model: 100% work from home
- 🏢 Company: Via
- 🌙 Shifts: Rotating shifts, including some outside standard hours
- 🛂 Visa Sponsorship: Not specified
📞 Main Responsibilities
- Provide customer support by telephone, live chat and email.
- Help drivers and passengers with questions and concerns.
- Resolve customer issues and maintain customer satisfaction.
- Support the smooth daily operation of Via's services.
- Work scheduled shifts as part of a 24/7 operation.
- Collaborate across the DACH and UK markets.
The official vacancy states that employees may receive additional shift bonuses for night shifts, Sundays and predetermined holidays. ([job-boards.greenhouse.io](https://job-boards.greenhouse.io/via/jobs/8496528002))
🗣️ Language Requirements
Strong language skills are central to this position. Candidates need to be fluent in German and English at C1 or C2 level, as both languages are used daily while supporting the DACH and UK markets. ([job-boards.greenhouse.io](https://job-boards.greenhouse.io/via/jobs/8496528002))
✅ Who Can Apply?
The position may suit candidates who enjoy customer support and communication and are comfortable working with modern technology.
- Fluent German and English at C1/C2 level.
- Strong communication skills.
- Customer-focused attitude.
- Ability to remain calm under pressure.
- Comfortable using modern IT tools.
- Flexible and adaptable to rotating shifts.
- Willingness to learn.
Previous call-center experience is not required. Via states that willingness to learn and a commitment to good customer service are important for the role. ([job-boards.greenhouse.io](https://job-boards.greenhouse.io/via/jobs/8496528002))
🏠 100% Remote Work in Germany
One of the main features of this position is that it can be performed 100% from home, provided the employee is based in Germany.
Via also states that candidates who prefer office work can work from its Berlin office. ([job-boards.greenhouse.io](https://job-boards.greenhouse.io/via/jobs/8496528002))
💰 Salary & Benefits
- €15.40 per hour base pay.
- 40-hour work week.
- Additional earnings depending on shifts and hours worked.
- Shift bonuses for certain night, Sunday and holiday shifts.
- 30 days of vacation including public holidays.
- State-of-the-art hardware provided.
- 100% work-from-home option while based in Germany.
At €15.40 per hour and 40 hours per week, the base pay corresponds to approximately €32,032 per year before tax, assuming 52 paid weeks and excluding additional shift earnings. ([job-boards.greenhouse.io](https://job-boards.greenhouse.io/via/jobs/8496528002))
🛂 Visa Sponsorship
The official vacancy does not explicitly mention visa sponsorship. It states that the employee must be based in Germany and the application asks candidates to confirm that they are able to be based in Germany.
If you are outside Germany and require a work permit, you should confirm your work-authorisation situation with Via before applying.
❓ Frequently Asked Questions
Where is this customer service job located?
The position is remote, but candidates must be based in Germany. Via also offers the option of working from its Berlin office. ([job-boards.greenhouse.io](https://job-boards.greenhouse.io/via/jobs/8496528002))
How much does the job pay?
The base pay is €15.40 per hour for a 40-hour work week, with additional earnings possible depending on shifts and hours worked. ([job-boards.greenhouse.io](https://job-boards.greenhouse.io/via/jobs/8496528002))
Is the job fully remote?
Yes. Via states that the job can be done 100% from home as long as the employee is based in Germany. ([job-boards.greenhouse.io](https://job-boards.greenhouse.io/via/jobs/8496528002))
Is previous call-center experience required?
No. Via specifically states that previous call-center experience is not required. ([job-boards.greenhouse.io](https://job-boards.greenhouse.io/via/jobs/8496528002))
What languages are required?
C1 or C2 proficiency in both German and English is required. ([job-boards.greenhouse.io](https://job-boards.greenhouse.io/via/jobs/8496528002))
Does the job offer visa sponsorship?
Visa sponsorship is not explicitly mentioned in the official vacancy. Candidates requiring German work authorisation should verify this directly with Via.
Are rotating shifts required?
Yes. Via operates services around the clock, so employees need to be comfortable working a rotating shift system, including some hours outside the standard working day. ([job-boards.greenhouse.io](https://job-boards.greenhouse.io/via/jobs/8496528002))
📌 How to Apply
If you are fluent in German and English, are based in Germany and are interested in a remote customer service career, you can apply through Via's official job application page.
APPLY NOW – CUSTOMER SERVICE JOB
Final Thoughts
This Customer Service Representative job in Germany offers a fully remote working arrangement, a base rate of €15.40 per hour, additional shift earnings and 30 days of vacation including public holidays.
The position is particularly relevant to candidates who speak German and English at C1/C2 level and want to work from home in Germany without requiring previous call-center experience.
International applicants should note that the vacancy requires candidates to be based in Germany and does not explicitly mention visa sponsorship.